About Symptom Checker

Symptom Checker is ready the moment someone has symptoms.

“Should I call the doctor if I’ve had a sore throat for three days?”

“What should I do when my child falls and gets a bump on the head?”

These are questions that all of us have. Health problems can arise anytime – evenings, weekends, when you’re traveling or when your doctor’s office is closed.

Symptom Checker is designed especially for these times. The care guides help your customers make appropriate decisions on what level of care, if any, is needed and how to provide symptom relief for minor illnesses and injuries they can manage on their own. If care is needed, Symptom Checker can connect the user with the appropriate provider or facility.

Symptom Checker is built upon the clinical protocols used by physicians and nurses in 10,000 practices and 400 nurse advice lines in the US and Canada. These protocols have been tested for 27 years on more than 250 million symptom calls.

Symptom Checker care guides are currently being utilized in hundreds of healthcare organization websites or portals, 450+ office websites, and more than 40 mobile phone apps.


A practice association in Texas uses the Symptom Checker on their website and within their iPhone and Android apps. Their mobile apps connect patients in need to options such as Find an Urgent Care, Locate a Practice, Find an ER, and Login to MyChart features.

For the the last year, there were:

  • 6,749 users
  • 34,751 sessions

During this period there were 1,280 conversions created for the association that led to care. These included:

  • 437 Find Urgent Care requests fulfilled
  • 374 Locate a Practice requests completed
  • 158 Find an ER requests fulfilled
  • 156 Logins to MyChart
  • 155 Direct calls from location contact screens


Easy User Navigation

First, choose the most appropriate symptom care guide. Next, use the symptom decision chart to find the recommended action. Finally, follow the self-care advice to manage minor illnesses & injuries at home or find an appropriate care site.

Find Answers Quickly

Quickly locate the care guide that best matches the symptom of the user or child. The user can choose to utilize age and gender filters, an alphabetical index, a body area index, or the keyword search option.

Decisions Charts

Determine suggested actions based on the severity and description of the symptoms. Once the user has a match they are told the best action, such as “Call 911,” “Call Your Doctor or Seek Care Now,” “Contact Your Doctor within 24 hours” or “Self Care at Home.”

Self-Triage Support

Care advice is available for any illnesses and injuries that can be managed at home. The instructions provide clear, up-to-date steps for relieving symptoms.

Connection to Care

The Symptom Checker tool provides immediate connections to the user’s doctor, your Virtual Visit service, your website Find a Doctor tool, or nearby Urgent Care or ER, as appropriate.

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