Self-Care Tools by AppCatalyst | Empower Your Consumers

Help your consumers make the right care decisions, at the right time, in the right place, using our self-care tools.

Hospitals, health plans and physician practices use our Self Care Decisions content to assist their patients, plan members and communities with decision support and self-care knowledge. These self-care tools provide mobile and at-home access to care guides and advice that empower your consumers and build trust in your brand and services.

Self Care Decisions Tools

Our Symptom Checker is ready the moment someone has symptoms. It helps them determine how sick they are, what level of care is appropriate, if any, and then provides step-by-step care advice for self care and/or interim symptom relief.

  • 265 self care guides help families make appropriate decisions on what level of care is needed
  • Provides self care advice for minor illnesses and injuries they can manage on their own
  • Available in English and Spanish
  • Written in clear, everyday language, meeting 6th grade health literacy requirements of CMS

Our First Aid content includes 55 brief topics, each with an illustration to support immediate action, if needed.

Parent Advice Messages feature 148 messages that address the most common behavior and wellness questions parents ask their physicians. Each provides a description of the problem, 3 to 5 specific recommendations to address the concern, and additional resources which may be useful to your customer’s situation.

Dosage tables for commonly used over-the-counter drugs, referenced in our Care Advice. These consist of 7 child dose tables, based upon weight and age, and 18 adult dose tables.

The Medication and Allergy List allows your customers to track important information about their family’s prescriptions and OTC medications. This can be instrumental for medication reconciliation, when patients present for care. They can also store prescription IDs and pharmacy phone numbers for easy refills.

Hospitals

+ - Overview
Our self-care tools offer modern solutions to consumer and patient health questions: acute symptoms, behavior, first aid and dosage. Supporting their healthcare decisions and providing 24/7 access to evidence-based care advice is at the core of patient-centered, accountable care.

Choose from our proven Symptom Checker and advice content; add important links to your locations, referral services, directories, and web assets; and add a direct connection to your nurse line.

+ - Benefits for your Organization
  • Assist customers to determine the most appropriate level of care for them and their families
  • Offloads low acuity calls from your contact center nurses
  • Drives appropriate patients to call for an appointment or schedule one online
  • Attracts 18-45 year old’s (Millennials/Gen-Xs) who prefer self-service
  • Reduces inappropriate ER visits
  • Enhances your value as a resource, supporting customer and family health
  • Links to your patient portal and e-services
  • Supplies evidence-based decision support vs. simply ‘Googling’ symptoms
+ - Benefits for your Patients and Consumers
  • Provides help with healthcare decisions
  • Directs appropriate actions, if and when they need to call their doctor
  • Offers quick fixes for minor injuries and illnesses
  • Establishes a trusted source for healthcare advice: Your Organization
  • Directly connects to your organization, with just one tap

Health Plans

+ - Overview
Our self-care tools offer your members a self-service option: Instant access to evidence-based symptom support, 24 hours per day. The Symptom Checker complements your nurseline and directs members to the appropriate level of care — aligning the right timing with the right decision and the right resource.  Supporting their healthcare decisions enhances your value and directs members to appropriate care.

Your content implementation can contain our proven Symptom Checker and advice content, plus links to your in-network locations, member services, directories, and web assets.

+ - Benefits for Your Company
  • Assists members to determine the most appropriate level of care
  • Reduces inappropriate ER utilization
  • Complements nurseline offering, offloading low acuity calls; can also direct-connect
  • Enhances your value as a resource, supporting member and family health
  • Links to website assets, in-network physicians and facilities, and member services
  • Establishes a one-tap connection to self-service
+ - Benefits for your Members

Self Care tools provide:

  • Help with healthcare decisions
  • Appropriate actions: if and when they need to seek help
  • Care advice for managing minor injuries and illnesses on their own

Leverage your custom app or website implementation to connect members to your facilities and services, keeping any necessary utilization in-network.

Instant answers, at their fingertips

Practices

+ - Overview
Our content supports your practice and patients (and parents) to understand how sick they are or their child is; decide on the best course of action, based upon current symptoms; and learn skills to manage minor illness and injuries at home.

+ - Benefits for your Practice
  • Offloads low acuity calls from your nurses and receptionist
  • Drives appropriate patients to call for an appointment or schedule one online
  • Creates loyalty! Patients and parents will value this tool you are providing
  • Attracts 18-45 year old’s (Millennials/Gen-Xs) who prefer self-service
  • Reduces after-hours calls
  • Supplies evidence-based decision support vs. simply ‘Googling’ symptoms
  • Establishes Your Practice as the trusted source for healthcare advice
+ - Benefits for your Patients (and Parents)
  • Provides trusted assistance with healthcare decisions
  • Directs appropriate actions: if and when they need to call their doctor
  • Builds self-care skills and abilities
  • Offers symptom relief for minor injuries and illnesses

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